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THERMA™ Most aksed Q's
FAQS
What is The Therma™ made of?
What is The Therma™ made of?
The Therma™ is engineered for maximum comfort. The exterior is made from a sleek, premium 220GSM flannel that looks incredibly modern. The interior is lined with a 200GSM ultra-plush, cloud-like sherpa fleece that traps heat and feels amazingly soft against your skin.
How do the heating controls work?
How do the heating controls work?
Total comfort is in your hands. The Therma™ comes with a smart, ergonomic remote that allows you to toggle between 6 precise heat levels so you can find your perfect temperature. It also features 4 intelligent timer settings, allowing you to set it and forget it.
Is it one-size-fits-all?
Is it one-size-fits-all?
Yes! The Therma™ is designed with an intentionally oversized, draped fit. This ensures maximum coverage and coziness for almost all body types, whether you are lounging on the couch, working at your desk, or curled up in bed.
Does it need to be plugged into a wall?
Does it need to be plugged into a wall?
Not necessarily! The Therma™ gives you the best of both worlds. You can plug it into a wall using the extra-long power cord for maximum, powerful heat while lounging on the sofa or in bed. However, for ultimate mobility around the house, it can also run on battery power for up to 6 hours of continuous, soothing warmth (please note that battery mode operates at slightly lower temperatures to maximize battery life).
Safey and Care
Is The Therma™ safe to sleep in?
Is The Therma™ safe to sleep in?
Absolutely. Your safety is our top priority. The Therma™ is ETL Certified and has passed over 74 rigorous safety tests. It features an intelligent 3-hour auto-shutoff mechanism and built-in overheat protection, so you can fall asleep with complete peace of mind.
How do I wash my Therma™?
How do I wash my Therma™?
We made sure it is 100% machine washable! Simply unplug the power cable and detach the remote controller from the blanket. Wash the blanket on a gentle, cold cycle. To keep the sherpa lining cloud-soft, we recommend air drying or tumble drying on the lowest possible heat setting. Never wash the remote or power cable.
Is the heating element noisy?
Is the heating element noisy?
Not at all. The Therma™ uses advanced carbon-fiber heating technology that is 100% silent. There are no humming or buzzing noises, ensuring zero distractions while you read, watch TV, or sleep.
Shipping & Returns
Do you ship outside of South Africa?
Do you ship outside of South Africa?
At this time, charm exclusively ships within the borders of South Africa.
How long does shipping take?
How long does shipping take?
We know you want your warmth as soon as possible. We process all orders within 1-2 business days. We partner with The Courier Guy and Buffalo Logistics for reliable nationwide delivery across South Africa.
- Gauteng: 1 - 3 business days
- Major Centers: 2 - 4 business days
- Regional Areas: 3 - 5 business days
How can I track my order?
How can I track my order?
Once your order is dispatched, you will receive an email with your tracking number and a link to track your package directly via our delivery partners or alternatively use our tracking system. Please allow up to 24 hours for the courier's tracking portal to update.
What is your return policy?
What is your return policy?
We offer a strict 7-day return window from the date of delivery. Because The Therma™ is a wearable product, returns must be strictly unworn, unwashed, and in their original packaging to pass our hygiene inspection. If approved, you will receive a full 100% refund plus the original shipping fee (note: customers are responsible for the return courier cost). Contact info@trycharm.shop to initiate a return.